Frequently Asked Questions about Roobet Casino

Is Roobet licensed and can I trust it?

Short answer: it’s a Curaçao‑licensed crypto casino (Antillephone N.V., master license 8048/JAZ). That doesn’t make it a saint, but it does mean there are rules the operator has to follow. In practice you’ll find lots of players praising the provably‑fair in‑house games and routine crypto payouts. Typical complaints you’ll see are about KYC requests or accounts flagged for VPN use — those are mostly policy enforcement, not mysterious non‑payments.

What currencies can I use and how do deposits work?

Roobet is crypto‑first: BTC, ETH and LTC are the main ways in and out. You can also buy crypto inside the cashier via third‑party on‑ramps (think MoonPay or similar), but those are separate services with their own fees — so check the quote before you click. Deposits are to direct wallets and the number of confirmations needed is shown in the cashier for each network.

How do withdrawals work and will I be charged fees?

Withdrawals are usually processed automatically. If a manual check is triggered (big win, suspicious pattern, AML/KYC), staff may take 24–72 hours — sometimes longer during busy periods. Roobet itself doesn't add a withdrawal fee; you pay the network (miner/gas) fee only. One useful tip: the cashier shows the minimum and the network fee before you confirm, and you can cancel the withdrawal up until the transaction is broadcast to the blockchain.

When will I need to complete KYC and what do they ask for?

KYC is risk‑based: big or repeated withdrawals, odd geo or account behaviour, or simply hitting certain thresholds can trigger it. Typical documents are passport/ID, a selfie or video‑selfie, proof of address (utility bill or bank statement) and sometimes source‑of‑funds on very large wins. Honestly, if you keep scanned copies handy it speeds things up — fewer “please upload again” moments. Refusal to comply can lead to account block or forfeiture per the T&C.

Are the games fair? What about RTP?

Roobet’s in‑house titles (Crash, Dice, Limbo, Mines, Towers, etc.) are provably fair — you can verify seeds and outcomes yourself. Those games usually have a very small house edge (typical math edge around ~1%, so player ROI near 99% depending on play style). Slots and live tables come from known providers (Pragmatic, Play’n GO, Evolution and others) so RTP and rules depend on the provider/version of the game. Always check the game info page if you’re chasing a specific RTP.

Can I play from anywhere? What about VPNs and banned countries?

Not quite anywhere. Roobet blocks a number of jurisdictions (examples include the US, UK, Netherlands and others — check the current T&C for the full list). Using VPNs or proxy services to bypass geo‑blocks is explicitly forbidden and can result in funds being frozen or accounts closed. So, no clever VPN tricks — play where you’re allowed, or you might end up in a paperwork headache.

How do I keep my account safe and where do I get help?

Protect your account like it’s your stash: enable 2FA (TOTP), use a unique password, and keep email confirmations on. Roobet also offers session reminders, deposit/loss limits and self‑exclusion tools if you need a break. For support, there’s 24/7 live chat on the site and email at [email protected] — live chat usually gets you the fastest reply for routine questions, while KYC or escalations can take longer.